Privacy Policy

Ice Norwich (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, make a booking, or interact with us.

1. Who We Are

Ice Norwich operates an ice skating experience in Norwich, UK.

If you have any questions about this policy or your data, please contact us at:
Email: hello@icenorwich.com

2. Information We Collect

We may collect and process the following personal information:

Name
Email address
Contact details
Booking information
Communications sent to us
Website usage data (via cookies – see Section 8)

3. How We Use Your Information

We use your personal information to:

Process bookings and manage your visit
Communicate with you about your booking or enquiries
Improve our services and customer experience
Comply with legal and regulatory requirements

Marketing & Reviews

When you enter your email address on our website (including through booking forms or sign-ups), we may use it to:

Send marketing communications about Ice Norwich, including events, offers, and updates
Request feedback or reviews following your visit

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – to fulfil your booking
Legitimate interests – to improve services and request reviews
Consent – where you have opted in to receive marketing
Legal obligations – where required by law

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely and only accessed by authorised personnel.

We retain personal data only for as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate our services (e.g. booking systems, email platforms), all of whom are required to comply with data protection legislation.