Privacy Policy

Ice Norwich (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, make a booking, or interact with us.

1. Who We Are

Ice Norwich operates an ice skating experience in Norwich, UK.

If you have any questions about this policy or your data, please contact us at:
Email: hello@icenorwich.com

2. Information We Collect

We may collect and process the following personal information:

• Name

• Email address

• Contact details

• Booking information

• Communications sent to us

• Website usage data (via cookies – see Section 8)

3. How We Use Your Information

We use your personal information to:

• Process bookings and manage your visit

• Communicate with you about your booking or enquiries

• Improve our services and customer experience

• Comply with legal and regulatory requirements

Marketing & Reviews

When you enter your email address on our website (including through booking forms or sign-ups), we may use it to:

• Send marketing communications about Ice Norwich, including events, offers, and updates

• Request feedback or reviews following your visit

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity – to fulfil your booking

• Legitimate interests – to improve services and request reviews

• Consent – where you have opted in to receive marketing

• Legal obligations – where required by law

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely and only accessed by authorised personnel.

We retain personal data only for as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate our services (e.g. booking systems, email platforms), all of whom are required to comply with data protection legislation.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

8. Cookies

Our website may use cookies to improve functionality and understand user behaviour. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.